Terms of Service

2. Acceptance of Terms

By accessing, browsing, or using our website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

We reserve the right to modify these Terms at any time. Material changes will be notified through our website or via email. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

3. Services Description

A2Z Global provides enterprise software solutions, including but not limited to:

• Custom web development and application development
• Cloud software solutions and infrastructure services
• AI chatbot development and integration
• E-commerce platform development and customization
• Software consulting and technical support
• Digital transformation services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We do not guarantee that our Services will be available at all times or that they will be error-free.

4. User Accounts and Registration

Certain Services may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or use

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to protect your account information.

5. Payment Terms

5.1 Pricing

All prices for our Services are as specified on our website or in written proposals. Prices are subject to change without notice, but changes will not affect orders already confirmed.

5.2 Payment

Payment terms will be specified in your service agreement or proposal. Generally:

• Payment may be required upfront, in installments, or upon completion, as agreed
• All payments must be made in the currency specified
• Late payments may incur interest charges or result in service suspension
• Refunds are subject to our refund policy as outlined in your agreement

5.3 Taxes

You are responsible for all applicable taxes, duties, and fees related to your use of our Services, unless otherwise specified in your agreement.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, functionality, software, designs, logos, trademarks, and other materials on our website and Services are owned by A2Z Global or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Intellectual Property

You retain ownership of any intellectual property you provide to us. By engaging our Services, you grant us a license to use your intellectual property solely for the purpose of providing the Services.

6.3 Work Product

Ownership of work product created under a service agreement will be specified in that agreement. Unless otherwise stated, custom-developed software and deliverables will be owned by you upon full payment, subject to our retention of rights to use general methodologies and techniques.

7. User Conduct and Prohibited Activities

You agree not to:

• Use our Services for any illegal, fraudulent, or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Reverse engineer, decompile, or disassemble our software
• Copy, modify, or create derivative works of our Services without permission
• Use automated systems to access our Services without authorization
• Impersonate any person or entity or misrepresent your affiliation

Violation of these terms may result in immediate termination of your access to our Services and legal action.

8. Service Level and Warranties

8.1 Service Availability

We strive to provide reliable Services but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance and updates, which may temporarily affect service availability.

8.2 Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, completeness, or reliability of information

We do not warrant that our Services will meet your requirements, be available at all times, or be free from errors, viruses, or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by law, A2Z Global and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Business interruption or loss of goodwill
• Cost of substitute services
• Damages arising from use or inability to use our Services

Our total liability for any claims arising from or related to our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one thousand dollars ($1,000), whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless A2Z Global and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content or materials you provide to us
• Any dispute between you and a third party

11. Termination

11.1 Termination by You

You may terminate your use of our Services at any time by discontinuing use and notifying us. Termination does not relieve you of any payment obligations incurred prior to termination.

11.2 Termination by Us

We may terminate or suspend your access to our Services immediately, without prior notice, if you:

• Violate these Terms or any applicable laws
• Engage in fraudulent or illegal activities
• Fail to pay amounts due
• Breach any service agreement

11.3 Effect of Termination

Upon termination, your right to use our Services will immediately cease. We may delete your account and data, subject to any retention requirements. Provisions that by their nature should survive termination will remain in effect.

12. Dispute Resolution

Any disputes arising from or relating to these Terms or our Services shall be resolved through:

• Negotiation: Parties will attempt to resolve disputes through good faith negotiation
• Mediation: If negotiation fails, disputes may be submitted to mediation
• Arbitration: Disputes may be resolved through binding arbitration in accordance with applicable arbitration rules
• Jurisdiction: These Terms are governed by the laws of Pakistan, and disputes shall be subject to the exclusive jurisdiction of courts in Karachi, Pakistan

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and A2Z Global regarding our Services.

13.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (where applicable)

Your continued use of our Services after such changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of our Services.